National Cellphone Outage Hits AT&T Customers; Verizon and T-Mobile Users Also Impacted

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AT&T service cut in major US cities.

According to Downdetector, tens of thousands of AT&T users have reported outages today for their mobile, home, and internet services.

Outages began to appear just before 3:30 am. ET, based on a graph displayed on the website which tracks outages. At 11:15 am. The number of reports dropped to 59,000 as of 11:15 a.m. ET after peaking at over 74,000 shortly after 9 a.m. ET.

The majority of users, 51% still affected, report having problems with their mobile phone service. More than one-third of those affected report having no mobile signal, while 8% say that their mobile internet has been down.

One man posted on the website, “Should receive a stimulus payment for this.”

“I lost my cell service at 5:56 a.m. EST! Another person commented, “I was working when I lost my service.”

Some of our customers have experienced wireless service interruptions in the morning. Our network teams acted immediately and three-quarters of our network has been restored. “We are working to restore service as soon as possible for the remaining customers”, AT&T stated in a Fox Business statement. The cause of the outage has not been given.

The majority of reported affected customers are located in the South and Southeast U.S.

Around 4 a.m., Downdetector showed a surge in T-Mobile outages. ET. According to a T-Mobile spokesperson, Fox Business reported that the network was operating normally and there had been no outages.

T-Mobile’s statement states that “Down Detector likely reflects challenges our customers had when trying to connect with users on other networks.”

Verizon store logo

Verizon’s spokesperson said that customers have problems contacting AT&T when they try to call them.

Verizon’s network operates normally, according to a Fox Business statement. Some customers had problems this morning calling or texting customers of another carrier. We will continue to monitor the situation.”

Update: AT&T customers who were affected by the outage are now receiving texts to 911. Flagler County Sheriff’s Office, Florida, posted a message on X saying that if you are in an emergency and can’t dial out, text 911. This was after they had alerted people about the outage nearly an hour earlier.